Our promise on every order
The SIS Guarantee
Full installation and full activation of every product we sell, or your money back.
- Instant digital delivery, 30 minutes or less
- 24/7 support & order fulfillment
- US-based company
- All license types covered
Solved IT Services
What is the SIS Guarantee?
We guarantee full installation and full activation of every product we sell, or your money back. That’s the SIS Guarantee, and it covers the working download links and working activation keys for everything you buy from us.
What the SIS Guarantee covers
- Every product we sell
- Working download links
- Working activation keys
- Full installation and full activation
Put simply: your download link should work, your activation key should work, and your software should install and activate fully. If any of that doesn’t happen, the SIS Guarantee is there for you.
We sell all license types, including OEM, OEI, Retail, Open License/Open Value and more, and the guarantee applies to every one of them. Whether you’re shopping for Windows, Microsoft Office or Windows Server, you’re covered the same way.
The SIS Guarantee is separate from our refund policy and sits above it. If something isn’t right, start with our support team.
How it works
Three steps take you from your order to software that’s installed and activated:
- Buy. Choose the exact product and edition you need from our store, then check out.
- Receive your software. We send it with estimated delivery within 30 minutes or less from the time of purchase. Our delivery page has the details. Keep your order number handy in case you need help.
- Get help if you need it. If anything doesn’t install or activate, contact support and we will make it right. Just send our support team your order number.
Why buy from Solved IT Services
Here’s what you can count on when you order software from us:
- We’re a US-based company, so you know who you’re buying from.
- Our support team is US-based too, and they’re the people who help if anything doesn’t install or activate.
- We offer 24/7 support, before and after you buy.
- Every product we sell is covered by the SIS Guarantee, whatever the license type or category.
- Customers who bought from us have left reviews on Trustpilot and BBB.
For general questions about ordering, see our FAQ page.
Frequently asked questions
Ready to get started? Browse our Microsoft software. Have a question first? Contact support.
What does the SIS Guarantee cover?
Full installation and full activation, plus working download links and working activation keys, on every product we sell.
Does it apply to every product?
Yes. It applies to every product we sell, whatever the license type, including OEM, OEI, Retail and Open License/Open Value.
How fast will I receive my software?
Every order has estimated delivery within 30 minutes or less from the time of purchase.
What if my download link or activation key does not work?
Contact support and we will make it right. Send our support team your order number so we can help.
How do I contact support?
We offer 24/7 support. Reach our US-based support team through our contact page. Please include your order number if you have one.
Is the SIS Guarantee the same as your refund policy?
No. The SIS Guarantee is separate from our refund policy, which has its own page.