Delivery & Activation

Here’s what happens after you place an order, and how to get your software installed and activated.

How digital delivery works

For software licenses and other digital products, we send your license information along with download or setup instructions by email to the address on your order. No disc or USB is shipped for digital products.

Delivery time: Digital delivery, usually within 1–2 hours. Orders may need to be verified before they are delivered. See our Terms and Conditions for details on order acceptance.

Can’t find your email?

Contact our support team and we’ll fix it. Email support@solveditservices.com or call (447) 223-5297 with your order number. You can also:

• Check your spam, junk and promotions folders.
• Make sure the email address on your order is correct (you can check it in My Account).
• Search your inbox for your order number or “Solved IT Services”.

If we can’t resolve it, our refund policy applies.

What you’ll receive

What we send depends on the product. The product page tells you which applies:

• Product key: a license key you enter during installation or in your software’s activation screen.
• Account: some products, such as certain Microsoft 365 listings, are delivered as account sign-in details instead of a product key.
• Download and setup instructions: where to download the software and how to install it.

How to activate

Steps vary by product, but the general process is:

1. Check compatibility first. Make sure your device meets the system requirements on the product page. For example, Windows 11 runs only on 64-bit PCs and requires TPM 2.0 and Secure Boot. Microsoft’s free PC Health Check app can confirm whether your PC qualifies.
2. Remove older versions if needed. For Microsoft Office, uninstall older versions and any Microsoft 365 trial before installing. Choose the 64-bit version unless you specifically need 32-bit.
3. Check Mac vs Windows. If you use a Mac, make sure the product page says Mac. Windows and Mac versions can be separate listings.
4. Download and install using the instructions in your email.
5. Activate. Enter your product key or sign in when prompted. An internet connection is required for online activation.

Activation error or “key already in use”? Contact our support team and we’ll fix it. Email support@solveditservices.com or call (447) 223-5297, and include your order number, the product name and a screenshot of the error. Don’t keep retrying the same key. You can also check that your computer’s date and time are correct and try phone activation:

• Office: in Word, go to File > Account > Activate Product and choose to activate by telephone.
• Windows: press Windows key + R, type slui 4 and press Enter.

Ordered the wrong version, or a Windows product for your Mac? Contact our support team and we’ll fix it. Email support@solveditservices.com or call (447) 223-5297 with your order number and a screenshot of any error.

If we can’t resolve it, our refund policy applies.

Physical products

Some products are sold on physical media and ship to your address. Shipping methods and estimated timeframes are listed in our Shipping & Returns policy.

Returns and refunds

Contact our support team and we’ll fix it. If something isn’t working, email support@solveditservices.com or call (447) 223-5297, and include your order number and a screenshot of any error.

If we can’t resolve it, our refund policy applies. Refunds are processed promptly; banks typically post them within 5–10 business days. To be eligible, products must be new and unused, not misused or tampered with. The policy covers time limits and how to request a refund.

Need help choosing?

See our FAQ, or for business and volume orders, request a quote.