RETURN POLICY

At Solved IT Services, we strive to provide our customers with reliable and high-quality IT solutions and support services. To ensure customer satisfaction, we offer a 30-day service and product support guarantee where applicable.

Within 30 days of delivery or service activation, Solved IT Services may provide a refund for eligible new, unused, or unopened products/services, excluding shipping or processing charges. Customers must obtain return authorization before returning any item or requesting a refund by contacting our support team through our website: Contact us.

If an incorrect, defective, or damaged item/service was provided due to an error on our part, Solved IT Services will cover the applicable return or replacement shipping costs where necessary.

Approved refunds are processed as quickly as possible. How long a refund takes depends on:

• Return transit time
• Product/service verification
• Refund processing by payment providers

Refunds will only be issued to the original payment method used during purchase.

If a customer wishes to receive a replacement instead of a refund for an incorrect or defective item, Solved IT Services will arrange replacement delivery using an upgraded shipping or electronic delivery method whenever possible.

All software subscriptions require a 30-day cancellation notice and are generally non-refundable once activated. This notice does not apply to our monthly IT services (such as Social Media Management and Google Business Profile Management): you can cancel those anytime before your next invoice, and months already billed are not refunded.

SUBSCRIPTIONS

Agreement Term & Termination

This agreement remains active until the expiration, cancellation, or renewal of your subscription or service plan.

Subscription Cancellation

You may cancel your subscription during its active term; however, all outstanding charges must be paid before cancellation becomes effective.

One-Month Subscriptions

Subscriptions with a monthly term may be canceled anytime without additional cancellation fees.

Multi-Month or Annual Subscriptions

If a subscription is canceled within the first 30 days after activation or renewal:

• No refunds will be issued for the first 30 days
• Charges for the remaining unused term may be waived at our discretion

If cancellation occurs later during the subscription period:

• Remaining subscription balances may still apply
• No partial refunds will be provided for unused periods

Store Credits

For selected services or software subscriptions, Solved IT Services may provide store credit for unused portions instead of monetary refunds.

IT & ONLINE BUSINESS SERVICES

This section covers our services, such as website builds, SEO audits, logo and email signature design, copywriting, Google Business Profile, social media management, and custom install guides. The return policy above for software licenses is unchanged.

Support first

If something we deliver isn’t right, tell us. We’ll revise it or fix it first. Each service includes the revision rounds and fix window listed on its product page. If we can’t resolve the issue, we’ll refund you as described below.

One-Time Services

• Before work starts: full refund if you cancel.
• After the first draft is delivered: we’ll make the included revisions. If you’d still like to cancel, we refund 50%.
• After you approve the final version: no refund. We’ll still fix any problems with our work during the fix window listed on the product page.

Monthly Services

Your order covers the first month. After that, we email you an invoice each month. You can cancel anytime: just reply to your invoice or contact us before your next billing date, and you won’t be billed again. Months already billed aren’t refunded.

Scheduled Remote Sessions

If we can’t complete the task during your session, you’ll get a full refund.

To request a revision, a fix or a refund for a service, contact us with your order number.

SHIPPING POLICY

Solved IT Services provides worldwide shipping and electronic delivery where available.

Please note that certain products or services may have regional restrictions and may not be available for international delivery.

Shipping Timeframes

Delivery estimates depend on:

• Product availability
• Shipping destination
• Courier service
• Order processing time

Estimated Shipping & Processing Times

Ground Shipping

• Processing: 1–2 business days
• Delivery: 4–10 business days

Express Saver

• Processing: 1–2 business days
• Delivery: 2–3 business days

Standard Overnight

• Processing: 1–2 business days
• Delivery: 1 business day

Delivery times are estimates only and may vary depending on inventory availability, courier delays, holidays, or external circumstances.

ELECTRONIC DELIVERY

For software licenses, digital products, subscriptions, or downloadable services, Solved IT Services will confirm that the product/license is eligible (new and unused, and not misused or tampered with) before approving any refund request. To request a refund within 30 days of delivery, contact us.

Once verification is successfully completed, eligible refunds will be issued to the original payment method.