Frequently Asked Questions

Digital products are delivered by email to the address used at checkout. You’ll receive your license details plus download and installation instructions. No disc or USB is shipped for digital products. Digital delivery, usually within 1–2 hours. Physical media products ship to your address; shipping methods and timeframes are in our Shipping & Returns policy. See our Delivery & Activation page for details.

Contact our support team and we’ll fix it. Email support@solveditservices.com or call (447) 223-5297 with your order number. You can also check your spam, junk and promotions folders, search your inbox for your order number or “Solved IT Services”, and look up the order in My Account.
If we can’t resolve it, our refund policy applies.

It depends on the product. Most licenses come with a product key. Some Microsoft 365 listings are delivered as account sign-in details instead. The product page says which you’ll receive.

1. Uninstall older Office versions and any Microsoft 365 trial first.
2. Download using the link in your order email. Choose the 64-bit version unless you specifically need 32-bit.
3. Run the installer.
4. Open Word and enter your product key when prompted, or go to File > Account.
Microsoft 365 account products use sign-in instead of a product key. Follow the instructions in your order email.

Contact our support team and we’ll fix it. Email support@solveditservices.com or call (447) 223-5297, and include your order number and a screenshot of the error (cover most of the key). Don’t keep retrying the same key. While you wait, check that you’re connected to the internet and your computer’s date and time are correct, then try phone activation:
• Office: in Word, go to File > Account > Activate Product and choose to activate by telephone.
• Windows: press Windows key + R, type slui 4 and press Enter.
If we can’t resolve it, our refund policy applies.

Contact our support team and we’ll fix it. Email support@solveditservices.com or call (447) 223-5297, and include your order number and a screenshot of the error (cover most of the key). Tell us whether this is a new install or a reinstall. Don’t keep retrying the key.
If we can’t resolve it, our refund policy applies.

Check before you buy. Make sure the product title and description say Mac. Windows and Mac versions can be separate listings, so a product for Windows (PC) may not install on a Mac. Microsoft also states that some apps are PC only, including Access, Project and Visio. If you’re not sure which product fits your computer, email support@solveditservices.com before ordering and tell us your Mac’s macOS version.
Already ordered the wrong version, or a Windows product for your Mac? Contact our support team and we’ll fix it. Email support@solveditservices.com or call (447) 223-5297 with your order number and a screenshot of any error. If we can’t resolve it, our refund policy applies.

Contact our support team and we’ll fix it. If something isn’t working, email support@solveditservices.com or call (447) 223-5297, and include your order number and a screenshot of any error.
If we can’t resolve it, our refund policy applies. Refunds are processed promptly; banks typically post them within 5–10 business days. To be eligible, products must be new and unused, not misused or tampered with. Full details, including time limits, are in the policy.

Windows 11 requires a compatible 64-bit processor, 4 GB of RAM, 64 GB of storage, UEFI Secure Boot and TPM 2.0. There is no 32-bit version. Microsoft’s free PC Health Check app will tell you whether your PC qualifies. Our Windows 11 Pro upgrade guide walks through the process.

Office 2024 is a one-time purchase for one device, supported by Microsoft through October 9, 2029. Microsoft 365 is Microsoft’s subscription version, which keeps receiving new features. Compare them in our guide Office 2024 vs Microsoft 365 for small businesses, or browse Office 2024 and Microsoft 365.

Microsoft support for Windows Server 2016 ends January 12, 2027. After that date it no longer receives security updates. Our guide Windows Server 2016 end of support: what to buy next covers your options. Browse Windows Server and SQL Server licenses.

Email support@solveditservices.com or call (447) 223-5297, and include your order number if you have one. For business or volume orders, request a quote and tell us the products, quantities and how they’ll be used (for example, on servers or virtual machines), and we’ll reply with a quote.