A premium, written step-by-step guide made for your exact setup: your product and your Windows or Mac version. It comes on top of any free installation help included with your software purchase, and that help stays free.

What’s included

• Steps matched to your product and Windows or Mac version
• Removing old Office first, when needed
• Where to download from Microsoft’s official site
• Where to enter your product key
• How to confirm activation
• Fixes for common errors
• One follow-up question by email

Not included

• Remote control of your computer
• Hardware problems

Turnaround

• Delivered by the next business day (often the same business day)

The turnaround clock starts once we have your complete intake, and it pauses while we are waiting on you (answers, files, access or approvals).

How it works

1. Order: Order the guide.
2. Intake: Answer a few quick questions about your product and computer.
3. Delivery: We email your PDF guide from support@solveditservices.com.
4. Revisions: Stuck on a step? Reply with one follow-up question and we answer it by email.

Intake form

After you order, we send you an intake form. Here is what it asks, so you can get your answers ready:

• Order number or product
• Windows or Mac, and the version
• Old Office installed? Which version?
• Comfort level (beginner or experienced)
• Email address to send the guide to

Refunds: see our Refund & Returns Policy.

One-time services: full refund if you cancel before work starts; 50% refund if you cancel after the first draft is delivered; no refund after you approve the final version.

Solved IT Services · (447) 223-5297 · support@solveditservices.com

24/7 support & order fulfillment · Business hours: 9 AM–5 PM PT, Monday–Friday